FAQs
Have questions? We've got answers.
If you don't see the answers to your questions below,
feel free to email us.
1. General
You may use the images, videos and templates for your own business with a few restrictions:
You may not sell, trade or give away the images or videos as standalone files even if you have modified the design by adding text, graphics, or other design elements. You may not falsely represent that you or someone else is the original creator of the images. You may not use the images to promote, market, or sell other products, services, workshops, courses, or similar offers that are photography or styling related. You may not use the images in an unlawful way or for any illegal or unlawful purpose.
You may not resell or give away the images or videos as standalone files or as part of templates, themes, graphics, prints, stickers, or any other printed items intended for sale where the primary value of the end-product is the design, not the content. If you are interested in purchasing a license to resell our images as part of templates, themes, or other projects, you can learn more about extended licensing here.
You may not sell or give away the templates as editable Canva templates to your own clients or customers even if you have customized or made modifications to them.
Please refer to our full Content License for more information.
2. Membership
3. Billing
You can cancel your membership when you're logged in, go to the Account menu and select the “Cancel” option under the “Subscriptions” tab. If you need assistance, please email us at [email protected].
Yes! We offer 30% off membership for non-profit organizations. Please email [email protected] with proof of your 501(c)(3) status and we will provide you with a code to use at checkout. Codes may not be applied retroactively to existing memberships.
3. Affiliate questions
Support Hours
We typically respond to support requests
Monday through Friday, between 10am – 6pm ET.
(excluding U.S. holidays)